FAQs

Welcome to our FAQ section!
We have tried to answer the most frequently asked questions for you.

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What payment options are available?

At hygn.me you can choose from a range of payment options:

  • PayPal
  • credit card
  • Klarna
  • Prepayment (incl. 3% discount).
    Please transfer the payment directly to our bank account. Use your order number as the payment reference. Your order will only be shipped after we receive your payment. As a small token of our appreciation for your trust, you will receive an instant discount of 3% of the order value when you choose prepayment (already deducted in your shopping cart).

What shipping options are offered?

1. Delivery terms and delivery times

1.1 Delivery is handled by our shipping partners. The delivery time is indicated on the product page. Delivery times may vary for custom-made items and international shipments. Specific delivery times are indicated on the respective product page.

1.2 If you pay in advance, we will ship the goods after receipt of payment. The delivery period therefore begins on the working day after you issue the payment order to the transferring bank.

1.3 We deliver worldwide. There are no delivery restrictions.

2. Prices and shipping costs

2.1 The prices stated on the product pages are gross prices, include statutory VAT and are subject to any applicable shipping costs.

2.2 We will cover the shipping costs for all deliveries within Germany.

2.3 Special additional services (such as Saturday delivery, late delivery 18-20 o'clock and delivery in the desired time window in the morning/afternoon) are possible for some items and can be added for a fee if the delivery is announced by telephone.

2.4 Higher shipping costs apply to deliveries abroad and to the German islands. These shipping costs can be found on the respective product page, where they are listed alongside the price. The exact shipping costs will also be displayed again on the order page.

Was your question not included?

Then please contact us directly using the contact form below or by phone at +49 251 284 685 18. We are available Monday to Friday from 9:00 AM to 4:00 PM!

Contact form